Effective Date: 20/01/2024
Helix Av Ltd. (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.helix-av.co.uk (the “Site”) or interact with us in other ways.
By using our website or services, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you visit our Site or interact with us:
a. Personal Information
- Contact Information: such as your name, email address, phone number, and any other details you provide when reaching out to us for inquiries or support.
- Account Information: if you create an account or subscribe to our services, we may collect your username, password, and any details you choose to share.
b. Non-Personal Information
- Technical Data: such as your IP address, browser type, device information, and the pages you visit on our Site.
- Cookies and Tracking Technologies: We use cookies and similar technologies to track user behavior and preferences to improve your experience on our Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and provide customer support: including answering questions or providing further details on our inventory and services.
- To improve our website and services: including personalization of content, analysis of user behavior, and system maintenance.
- To send marketing communications: if you opt-in, we may send promotional emails, newsletters, and updates about our products and services (you can opt-out at any time).
- To comply with legal obligations: such as record-keeping for tax or legal purposes.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with third parties in the following cases:
- Service Providers: We may share your information with trusted third-party service providers who assist us in running our business, such as email marketing platforms or website analytics services. These providers are obligated to protect your data and only use it for the purposes for which we disclose it.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as responding to a subpoena or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.
4. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include secure encryption methods and regular security audits. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You can update or correct any inaccurate personal information.
- Deletion: You may request that we delete your personal information, subject to certain legal restrictions.
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in any email we send you or by contacting us directly.
- Cookies Preferences: You can adjust your browser settings to block or delete cookies. However, some features of the Site may not work properly without cookies.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. You can manage cookie preferences through your browser settings, but disabling cookies may limit your ability to use certain features of the Site.
7. Third-Party Links
Our Site may contain links to third-party websites, including those of other aviation companies, suppliers, or advertisers. These websites have their own privacy policies, and we are not responsible for the content or practices of these third parties.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.
9. International Transfers
If you are accessing our Site from outside the [Country] or the European Economic Area (EEA), please be aware that your information may be transferred to and stored on servers located in the [Country] or other jurisdictions where data protection laws may be different from those in your country.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
